It is important for us to know if you are experiencing any problems in using our websites or services as we strive to provide the best service we can to our customers.
If you have a complaint, you may communicate your complaint to us in a number of ways:
If you are making a complaint, it is important that you provide us with as much detail as possible. Please include the best contact information to reach you, including phone number, as well as your full postal address, email and your full name. We may need to ask you to verify your identity, and this will be done via telephone or by letter.
As a Licensed Credit Broker, we are governed by the jurisdiction of the Financial Ombudsman Services (FOS) when dealing with customer complaints. As a result of this, you can expect to have your complaint handled in the following manner:
If, after we provide you with a Final Written Response, you are still dissatisfied with the outcome of our investigation, you have the right to take your complaint to the Financial Ombudsman Service (FOS). If you wish to refer this matter to the FOS, you must do so within six months of the date of the letter or you may lose the right to refer the complaint.
You may contact the FOS at:
For further contact details of the Financial Ombudsman Service, please visit: financial-ombudsman.org.uk/contact-us
Warning: Late repayments can cause you serious money problems. For help, go to moneyadviceservice.org.uk